1 reviews | Active since Jan 2016
Trolley taken away from me!!
So I decided to do my nephews school stationary shopping at CNA, since they seem to be one of the better stores these days...Or so I thought!! Last week Tuesday around 9:30 am I took my list and went to CNA in Eastgate, I used a trolley and bought all that I needed to and it was a rather large amount of shopping that included 21 books, 4 reems of paper and the usual 4 of everything else for all 4 school terms as instructed by the school. I stood in the queue quite happily, I paid quite happily and then as I pushed my FULL trolley though the shop I was stopped at the door and TOLD to carry my bags as the trolley may not leave the store. I told her I would happily bring the trolley back after loading my shopping into my car and again I was told the trolley will not leave the store. Do you realise how heavy such a load of shopping is? And so I was forced to carry my bags out the store, through Eastgate! Besides purple hands and sore shoulders the next day, luckily I didn't hurt myself. This is pathetic!! How do you suggest we get our shopping to our vehicles safely without hurting ourselves if we may not use a trolley??? Ridiculous customer service!!!
We would like to thank you for your honest feedback and apologise for the frustration you had to suffer with your shopping experience at C.N.A Eastgate store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that your family received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order for them to implement corrective measures.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We would like to thank you for your honest feedback and apologise for the frustration you had to suffer with your shopping experience at C.N.A Eastgate store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that your family received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order for them to implement corrective measures.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***