Trash
<p>I bought a phone and CNA refuses to take it back. After receiving trashy service from them, I complained via all channels possible. I logged a complaint on 31 May 2017. Nobody has followed or even called me. This is utter bull****, even their employers confirm that if I was a white person this would have been sorted out a long time ago. I have no phone for two weeks and no refund as well. </p>
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CNA's replyOfficial
08 Jun 2017, 08:50Thanks for the post. Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. WE will follow up with the store on the progress of your phone repairs and feedback will be provided .
***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
CNA's reply08 Jun 2017, 08:50
Official
Thanks for the post. Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. WE will follow up with the store on the progress of your phone repairs and feedback will be provided .
***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,