They simply don't care about their customers

I already put a complaint on Hellopeter about this issue which I feel still isn't resolved. I purchased a Sony M4 Aqua at CNA Cresta and was told it would work in Namibia. However once getting here it turns out it doesn't work here. CNA Maerua have been assisting me however I don't feel its fair what the end result is.<br> <br> They came to an agreement that CNA Cresta will return the phone once I get back into South Africa however until then my account won't be credited and I won't have a phone to use. How can Edcon allow their customers to be at such an inconvenience basically because it's too much of a hassle to add the system to the stock so that they can return it???<br> <br> I offered to take the phone back for them, but I didn't realize that they would utilize my gratitude to their complete advantage!!! If it is a franchise why can't Namibia return it or at least credit/exchange it so that I can have a phone to use in the mean time instead of having now to purchase a second one. So I've had to purchase a second phone and when I go back to SA they'll exchange the one purchased from them an then I'm stuck with two phones! <br> <br> It is absolutely ridiculous that they allow this service!!!!