They must shut their doors with that shocking service

Shocking the level of customer service you receive. I placed an order for a filofax refill for 2023 on 20 December 2022. By the 5th of January 2023 I tried to find a an online customer care number on the Internet, because my order which was paid for was not delivered. Yet Only found their Facebook page. Sent them msgs via Facebook messenger. It is the 15th of January and still no order were delivered Found the item at PNA this weekend. Now I want my money back. Tomorrow is another fight with CNA - they don't give their identity on Facebook messenger. *******!!!