JC
Jonathan C

1 reviews | Active since Mar 2013

17 Sept 2015, 11:52

They'll tell you any lie to close the sale!

<br> Purchased a Sony M4 Aqua from CNA Cresta, asked the sales person and manager if the phone will work in Namibia and of course they confirmed.<br> <br> Get back to Namibia and surprise, isn't working. So took it to Maerua Mall CNA because it was within 7 days only for them to tell me I need to go ask another CNA branch because they aren't willing to help. <br> <br> I think this is unacceptable, all the branches are surely linked but now I must drive around and beg for one of them to help. They claim to not do over border exchanges, but I wouldn't be in this position if it wasn't for their inaccurate information. <br> <br> I work in a professional environment and now I'm at work without a phone, I'm really disappointed and really did expect more from this company! Would explain why all the branches in South Africa are down-sizing, obviously they're not doing well and now have to resort to *********** their loyal clients.<br> <br> Thank you!<br>

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Replies (1)
CNA
CNA's reply19 Sept 2015, 09:20
Official
Hello J0NzA,

Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.

Kindly be advised that the concerns you have raised with us have been forwarded to the CNA Cresta stores management to look into and advise.

Feedback will then be provided to you.

The reference for your query is as follows: ***/GO

Thank you for your patience.

Kind regards,
Edcon customer experience team
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