The worst customer service!!!

<p>’m really disappointed with my CNA online experience.</p> <p>First I order an item and paid for it (a 12 water colour paint tube set - only to get the incorrect item. When I queried why I got a 6 tube set but paid for a 12 tube set, I was told that the item I ordered is actiually not in stock, so to compensate for the mistake - I was promised another set of paint tubes (the same 6 colours) - which are yet to be delivered... more than a month later. When I queried why my promised replacement item was not yet delivered, I was told that they did the best they could to escalate to all the relevant departments and that feedback will be provided... well, still no feedback, and still no credit, and still no product replacment!!! I'm closing my Edcon account, after having one for the last 17 years! Done with bad service - moving my business elsewhere.</p>