Terrible Service from CNA Online
<p>I received a call and an email from CNA Online on 2nd June 2016 with regards confirming a cancelled online order for R1000. I was told it will take 2 - 7 working days for a full refund back into my Edgars Thank You account. To this very day (6 Nov 2016) over 5 months now, I have called over a dozen times and sent a ton of emails regarding why I have not yet been refunded. They tell me the matter as been escalated over and over again. I have to pay interest on the account for R1000 which I got charged but received nothing and waste time and money to pay for the phone calls just to call them everytime. Don't waste your time buying from CNA Online cause they are a waste of time and money, offer you the WORST service ever. Shame on Your'll CNA Online!</p>
Thank you for bringing this matter to our attention. We must sincerely apologise for the inconvenience and frustration caused in this matter. We have escalated your query to our online team for immediate assistance regarding your outstanding refund.
You reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must sincerely apologise for the inconvenience and frustration caused in this matter. We have escalated your query to our online team for immediate assistance regarding your outstanding refund.
You reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
To this date... 06-03-2017 Nothing has been done! Waste of time!
To this date... 06-03-2017 Nothing has been done! Waste of time!