Terrible Service from CNA Liberty Midlands Mall

Good day

I had purchased a phone from CNA liberty midlands mall about 5 months ago around the 21st of July 2018. It was a Hi Sense F10. The phone worked fine until the beginning of December . It Refused to charge so i took it back to CNA Liberty mall on the 09th of December 2018. I booked the phone in so it can be sent back to Hi Sense.

I went in to the store and explained my problem , Firstly the manager Elaine Brauns of the store had no idea how to book the phone in, as the person selling cell phones was on lunch. I then had to wait for the person in charge of cell phones to return from lunch. Sboniso Zuma was the person who booked my phone in for repairs. He had explained to me that my phone will leave the store on the Monday 10th Decemebr 2018 , he told me i will receive a tracking number on the Monday. He said it will take 3 weeks for my phone to return.

I waited the whole of Monday and received no call or tracking number. I had then called the store on Tuesday and was told Sboniso Zuma was busy with a customer and will return my call which he did not. I called the store on the Wednesday i was them told that Sboniso Zuma was off that day and no one in the store will be able to help me.

I called the store on the Friday and was told that my phone was still at the store and was not booked in. I had then went to the store on the same Friday 14 December 2018 , the manager of the store Elaine Brauns was no no help at all , she laughed at the fact that my phone was still at the store. I was told that my phone will only leave the store on the 18th of December 2018, 10 days later after booking it in.

The manager of the store has no idea what she is doing as she obviously can not manage her stuff, there service is pathetic. I was told that the repairs of my phone will take 3 weeks but now it will take more than a month because of the incompetence of the Stuff of CNA Liberty Mall.

I had to purchase another phone an added expense on my side as I cannot be with out a phone for over a month. I have a proof of purchase of the cell phone that i bought. I will not recommend CNA Liberty Midlands Mall to anyone as there service to terrible.

Thank You Neriksha Soobarayan