CJ
Charmaine J
1 reviews | Active since Dec 2015
05 Jan 2016, 14:20
Terrible online facility
Terrible online facility and to top it off the support team is not any better. All you get is automated responses and even the line \allow me to assist you with this matter"and to date no damn product!!!! I celebrated a 1 month anniversary on the 02 January 2016 of not receiving a product that was meant to sent via courier services"
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Replies (1)
CNA's replyOfficial
06 Jan 2016, 09:42Hello Bronny1,
Shopping online should have not been so frustrating and time consuming for you. We must sincerely apologise of the lapse in service experienced.
Our goal is to render excellent customer service to all our online customers. We apologise that this was not the case. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you all concerns raised did not fall on deaf ears and concrete feedback will be given to you within the next 48 working hours by our online management team.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Shopping online should have not been so frustrating and time consuming for you. We must sincerely apologise of the lapse in service experienced.
Our goal is to render excellent customer service to all our online customers. We apologise that this was not the case. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you all concerns raised did not fall on deaf ears and concrete feedback will be given to you within the next 48 working hours by our online management team.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
CNA's reply06 Jan 2016, 09:42
Official
Hello Bronny1,
Shopping online should have not been so frustrating and time consuming for you. We must sincerely apologise of the lapse in service experienced.
Our goal is to render excellent customer service to all our online customers. We apologise that this was not the case. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you all concerns raised did not fall on deaf ears and concrete feedback will be given to you within the next 48 working hours by our online management team.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Shopping online should have not been so frustrating and time consuming for you. We must sincerely apologise of the lapse in service experienced.
Our goal is to render excellent customer service to all our online customers. We apologise that this was not the case. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you all concerns raised did not fall on deaf ears and concrete feedback will be given to you within the next 48 working hours by our online management team.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,