1 reviews | Active since Jun 2016
Terrible customer service and slow refund process
<p>I am pass the point of irritation!!</p> <p>On the 17th of May I order a PS 4 game Uncharted 4 special edition on the Cna website. I then later realised I requested the delivery to the wrong address. The Cna online team helped me cancel my order ( Order nr. ********** 02 ) and reordering the item to the correct address ( ********** 35 ) . That same day, later that afternoon, I received a email from one of your employees, Thabo Foromo, which stated they overstocked the product on the website and unfortunately my item had to be cancelled. He then gave me the option of either a refund or a standard edition of the game of which I chose the refund. A few days later I received a statement for both cancelled orders on my account. I emailed Thabo about this issue and he ignored me. After emailing him a few times I decided to ask the cna online team for assistance. They did a followup and confirmed that my orders had indeed been cancelled and a full refund is required for both orders. They said the'll have a look into why the refund process is taking this long and provide me with with feedback. I have received zero feedback from them and even after emailing them last week 3 times asking for any feedback regarding my refund. </p> <p> </p> <p>This is very poor customer service in my opinion. I have emailed cna numerous times of which I only received one email in return. The employee responsible is ignoring me, Thabo Foromo, and the cna team isn't providing any form of feedback regarding my refund process. I would like this resolved ASAP!! I will not be paying for products I haven't received and will someone please give me any indication of how this will be dealt with.</p>
Thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have lodged an official complaint on your behalf the reference number for the complaint is: ( ********** 056/GO), and we have escalated this complaint regarding the refund to the Online management team to address. Should you not receive any response after 48 hours you may contact the Customer Services team on ***and quote your reference number. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have lodged an official complaint on your behalf the reference number for the complaint is: ( ********** 056/GO), and we have escalated this complaint regarding the refund to the Online management team to address. Should you not receive any response after 48 hours you may contact the Customer Services team on ***and quote your reference number. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
This is getting ridiculous now!!
I have waited 72 hours for a respond and nothing happened. I phoned the Customer Services team on the number provided to me and the women told me she made a note, but unfortunately refunds can only be processed on Fridays, so I waited another week. I went to an cna shop this weekend and the amount is still due on my account. Today I went back to the shop just to hear that the refund has still not been processed. This is costing me a lot time and effort and nothing seems to be done about it.I am out of options here. It has been 2 months now for something that should have taken CNA a week to resolve. This is the worst services I have ever experienced in my life!!
This is getting ridiculous now!!
I have waited 72 hours for a respond and nothing happened. I phoned the Customer Services team on the number provided to me and the women told me she made a note, but unfortunately refunds can only be processed on Fridays, so I waited another week. I went to an cna shop this weekend and the amount is still due on my account. Today I went back to the shop just to hear that the refund has still not been processed. This is costing me a lot time and effort and nothing seems to be done about it.I am out of options here. It has been 2 months now for something that should have taken CNA a week to resolve. This is the worst services I have ever experienced in my life!!