Terrible customer service and slow refund process

<p>This is getting ridiculous now!!</p> <p>In regards to my previous complaints two weeks ago. I have waited for a respond and nothing happened. I phoned the Customer Services team on the number provided to me and the women told me she made a note, but unfortunately refunds can only be processed on Fridays, so I waited another week. I went to an cna shop this weekend and the amount is still due on my account. Yesterday I went back to the shop just to hear that the refund has still not been processed. This is costing me a lot time and effort and nothing seems to be done about it.I am out of options here. It has been 2 months now for something that should have taken CNA a week to resolve. This is the worst services I have ever experienced in my life!! </p>