1 reviews | Active since Jul 2011
Terrible customer service and lazy unhelpful staff
On Friday 24 July 2015 I wanted to purchase a SD memory card from the CNA store in Eastgate. I had to ask a security guard 3 times to call a CNA staff member to unlock the glass display case and assist us. No staff member was available to assist customers in this area. Then there are 3 available till points in this store and only 2 were operational. One was being occupied by a cellphone purchase. I find this unacceptable. One till was servicing customers and we had to wait over 15 minutes in the que because as usual a cellphone purchase takes a lot of time. I don't understand why there is not a separate till point for cellphone purchases. Upon questioning the Manager Bridget Rampai why only 2 till points were working, she grunted something about being offline and then proceeded to ignore me. She was extremely disrespectful and rude. This is the second time I've been tot this store where the till points are slow and inefficient. It seems that all the staff members hoard behind the tills but nobody assists customers or speeds up the transactions.
Service is a priority at our stores and we must apologise for this lapse in service. We have escalated this complaint to the relevant management team to address accordingly and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Service is a priority at our stores and we must apologise for this lapse in service. We have escalated this complaint to the relevant management team to address accordingly and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***