BL
Bernice L

1 reviews | Active since May 2015

08 May 2015, 09:33

Tellers with cellphones

I went to the CNA in Summerstrand yesterday, 07/05/2015. <br> <br> I was firstly annoyed, as the one thing I went to get at CNA was not in stock. This branch has serious stock issues, as this is not the first time this has happened.<br> <br> After having a stroll through the shop, I found a few other things I needed and proceeded to the checkout. While I was being served the Vodacom guy who was stocking up the phone cupboard and the cashier was constantly talking, I was like a ghost. Then, to my utter surprise, the teller's (nametag Mrs. K), cellphone rang. She took it out of her pocket, answered it!! and then finished up the transaction with me.<br> <br> I must add, I have constant issues with bad customer services at all Edcon stores. Edgars, Boardmans, CNA, Jet. <br> <br> You should seriously address this issue as it is no pleasure shopping at any of your stores.

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Replies (1)
CNA
CNA's reply11 May 2015, 09:40
Official
Hello bernicedelange,

Thank you for taking the time and forwarding your shopping experience to us. We can understand how frustrating it is to not be acknowledged as a customer by our staff members and we would like to assure you that this matter has been discussed with the store manager directly who will be addressing the matter accordingly.

Again we apologise for the lapse in service, it is feedback from customer like you that help us maintain and improve service that you expect from us.

You reference number is : ***/GO

If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***

Best regards,