VM
Vienella M

1 reviews | Active since Jun 2011

02 Sept 2015, 10:48

Tablet purchased

I bought a Verssed tablet on 15/06/2015, it was only used from 22/06/2015. On 02/08/2015 I needed to take it back because of issues not starting, giving errors etc. I was promised 2 weeks for repairs. It's now 4 weeks and still waiting. I phoned the branch the first time, they only told me they can not do anything about this because they send it to a place. Then I went to the branch a week later, and was assisted by Lassy Skhosana. I told her I am not willing to wait any longer, as this tablet was purchased for a reason and it's unacceptable to wait so long for something I bought new, and used for 41days. She then phoned the place it was send to, after 20min she finally got hold of them. Just to be informed it has being send somewhere else. She then phoned this place and they could not give her a time limit. She told me to try in a weeks time again. I refused and I got the contact numbers for Cynthia &amp

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Replies (1)
CNA
CNA's reply04 Sept 2015, 13:50
Official
Hello MOORE76,

Thank you for making contact with us.

According to management the Tablet is back from repairs awaiting your collection.

We apologise for the inconvenience caused to you.
Reference Number: ***/GO

Kind regards,
Customer Experience Team

Best regards,