****** CELL - POOR SECURITY

I entered the Kolonnade branch at 14:16 this afternoon. While picking up items from a display at around 14:19, my cellphone was pickpocketed. I noticed immediately and alerted the staff... who proceeded to do absolutely nothing to assist me. The security guard appeared timid & poorly trained (if at all). I had to ask her repeatedly to contact centre security to possibly head off the culprit(s). Once centre security arrived, they asked for a description. As I was pickpocketed, I obviously didn't see the person. I requested that the security tapes be reviewed. I was informed that the security cameras do not cover any part of the interior of the shop - only the tills & the exit (POOR SECURITY PRACTICE BY THE WAY and probably known to ********* as the security feeds of the exits are displayed on monitors above the exits). I insisted that the footage that was available please be reviewed. The manager(?) made it ABUNDANTLY CLEAR from the onset that I was a major inconvenience to her & was struggling to get the correct footage on the screen while lambbasting me sarcastically. This POOR ATTITUDE to customer wellbeing as well as POOR SECURITY practice has made me reluctant to shop at CNA.