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Carlos D

1 reviews | Active since Feb 2018

19 Feb 2018, 12:45

Stock Not Received and Query Not Being Sorted out

I Ordered some Games Online from CNA, 4 Games were ordered 2 of each Game, I received only 1 of each game. I have sent the query to CNA Customer Services ********** All I get is Query has been escalated or The query has been re escalated but I have not received any feedback, I have resent this query multiple times now in December, In January and In February, the last communication I got was the online team have tried to call you and I was unavailable. No other email communication has been received, no sms communication has been received.

Very poor service for an online team

Oh and how could I forget they say for urgent queries I must contact Online Call Centre on ***, yet when I did the call disconnects and they do not bother calling back

0
Replies (3)
CNA
CNA's reply26 Feb 2018, 11:13
Official

Thank you for bringing this matter to our attention.Apologies for the frustrations caused to you with the short delivery .Our online team are busy sourcing the 2 missing games and will be in direct contact with you to resolve this matter .Thank you for your valued custom.

***/GO

Kind regards

The Edcon Customer Experience Team

CD
Carlos D's update09 Apr 2018, 16:33
Reviewer Update
Has this issue been resolved yet I have not received feedback, I have not received the missing stock, I do not know if the missing games have been refunded. Please respond via email or sms only do not call
CD
Carlos D's update13 Jul 2018, 14:49
Reviewer Update
Hello Again I see you do not value your customers much yet your email says valued customer. Yet I still have not received any feedback from CNA so clearly I am not a valued Customer. I ask again has this issue been sorted out yet? The solution is simple send me my missing stock and just let me know it is on the way. I want it in writing not via calls