CM
Connie M
1 reviews | Active since Jun 2017
14 Jun 2017, 14:28
Stinking service
<p>I have taken a phone in for repairs,and it has been more than 6 weeks the store has promised. The laddy who usually helps me there is very clued up and assists me well.The other day the so called store manager came there and told me to wait as theres nothing they could do, she doesnt even know the process for checking how far my phone is as she argued with some of the staff there, even the security guard told me shes useless. CNA was never like this.I now want a new phone, dont care how and i will never buy there.I want to speak with her boss, please assist by giving me her numbers or even the office where she works, i will drive there myself</p>
Helpful (0)
Replies (3)0
Replies (3)
CNA's replyOfficial
17 Jun 2017, 12:50We have escalated the complaint to the C.N.A mall management to address as our valued customer is not happy that you not assisted accordingly with the handset repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply17 Jun 2017, 12:50
Official
We have escalated the complaint to the C.N.A mall management to address as our valued customer is not happy that you not assisted accordingly with the handset repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
17 Jun 2017, 12:51We have escalated the complaint to the C.N.A Trade Route mall management to address as our valued customer is not happy that you not assisted accordingly with the handset repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply17 Jun 2017, 12:51
Official
We have escalated the complaint to the C.N.A Trade Route mall management to address as our valued customer is not happy that you not assisted accordingly with the handset repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
17 Jun 2017, 12:52We have escalated the complaint to the C.N.A Trade Route mall management to address as our valued customer is not happy that you not assisted accordingly with the handset repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply17 Jun 2017, 12:52
Official
We have escalated the complaint to the C.N.A Trade Route mall management to address as our valued customer is not happy that you not assisted accordingly with the handset repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,