KA
Khadeeja A
1 reviews | Active since Sept 2014
17 Dec 2015, 08:26
still waiting for my refund
Hi. I am still wanting on my refund. Its been almost 2 weeks. I called edcon callcentre and they told me I would be refunded by last week Friday 11 dec. Its 17th already and still nothing. Ive emailed [Email Removed] on Monday already and still no response. Cna/ edcon really give pathetic customer service. Order***2
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CNA's replyOfficial
17 Dec 2015, 12:53Hello khadgene,
It's with great displeasure to hear that you still waiting for your refund.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note that your query has been escalated to our online management team for investigation purposes. Upon their findings feedback confirming the process you need to follow in regards to your refund will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It's with great displeasure to hear that you still waiting for your refund.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note that your query has been escalated to our online management team for investigation purposes. Upon their findings feedback confirming the process you need to follow in regards to your refund will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply17 Dec 2015, 12:53
Official
Hello khadgene,
It's with great displeasure to hear that you still waiting for your refund.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note that your query has been escalated to our online management team for investigation purposes. Upon their findings feedback confirming the process you need to follow in regards to your refund will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It's with great displeasure to hear that you still waiting for your refund.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note that your query has been escalated to our online management team for investigation purposes. Upon their findings feedback confirming the process you need to follow in regards to your refund will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***