1 reviews | Active since Aug 2011
Still Waiting
On 28/09/15 I sent email - I ordered an item online in August with the guarantee that it would be delivered 25/09/15. To date I am yet to receive my delivery yet when I log in to my online profile it shows ''order complete'' I urgently require feedback as I have not received anything - I was promised a reply within 24hrs. <br> On 29/09/15 I again mailed - I am still waiting on a reply from you guys. To date the only people who have come back to me are the guys at the couriers. But even their explanation is totally unacceptable.<br> They claim to be ''trying to locate my parcel''. Either they have it or they don't. I require an answer today at latest, if nothing is forthcoming from your side then you leave me with no choice but to expose the blatant theft that is busy transpiring. You guys made a commitment to me that I will have my goods 9am Friday morning. It is now Tuesday and still not a word. It is suddenly missing. This is total ********.<br> Please note I made the purchase from CNA not DAWN WING!!!<br> To date I have not so much as had a call or an apology or anything. I have already paid for the item in full<br> My order details - Order #***, Tracking Number DWN***7
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As discussed earlier,Kindly be advised that your order will be refunded as per your request.
We do apologise that we were unable to satisfy you as our valued customer.
We can however assure you that we working on improving our service delivery to you, to ensure that receiving your order is not such a frustrating experience.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As discussed earlier,Kindly be advised that your order will be refunded as per your request.
We do apologise that we were unable to satisfy you as our valued customer.
We can however assure you that we working on improving our service delivery to you, to ensure that receiving your order is not such a frustrating experience.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***