AN
AJ N
1 reviews | Active since Oct 2010
11 Mar 2016, 17:52
Still no XBox One controllers
I purchased an Xbox One from CNA and wanted to buy an extra controller at the same time. I was told they are out of stock but there would be stock month-end. So three (3) months' later and me diligently following up and still no stock! Not to mention that the CNA social media team never ever attempts to resolve any issue (eg the controller question and the fact that I still dont know how I can save money at Edcon (as per the till slips) and I spend easily R 2000 with them per month)!
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CNA's replyOfficial
14 Mar 2016, 10:18Hello ajnel,
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the CNA Online team for actioning accordingly as there is no stock of the Xbox after the period promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The CNA Online team will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Email: ***
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the CNA Online team for actioning accordingly as there is no stock of the Xbox after the period promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The CNA Online team will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Email: ***
Call Centre: ***.
Best regards,
CNA's reply14 Mar 2016, 10:18
Official
Hello ajnel,
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the CNA Online team for actioning accordingly as there is no stock of the Xbox after the period promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The CNA Online team will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Email: ***
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the CNA Online team for actioning accordingly as there is no stock of the Xbox after the period promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The CNA Online team will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Email: ***
Call Centre: ***.
Best regards,