MB
Martin B
1 reviews | Active since Mar 2009
05 Jan 2016, 10:17
Still no delivery,
I am still waiting on my goods ordered on the 24th of November,<br> No response was given when i complained on http://hellopeter.com/cna/complaints/order-not-received-*** ,<br> Really poor service,
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Replies (1)
CNA's replyOfficial
06 Jan 2016, 09:16Hello marbro,
It's with great displeasure to hear that you still awaiting for delivery for your online order processed in November 2015.
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery on an online order purchased on the 24.11.2015. We truly regret this unintentional mistake on our part in regards to providing you with meaningful feedback till this time. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as it has been prolonged.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It's with great displeasure to hear that you still awaiting for delivery for your online order processed in November 2015.
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery on an online order purchased on the 24.11.2015. We truly regret this unintentional mistake on our part in regards to providing you with meaningful feedback till this time. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as it has been prolonged.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply06 Jan 2016, 09:16
Official
Hello marbro,
It's with great displeasure to hear that you still awaiting for delivery for your online order processed in November 2015.
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery on an online order purchased on the 24.11.2015. We truly regret this unintentional mistake on our part in regards to providing you with meaningful feedback till this time. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as it has been prolonged.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It's with great displeasure to hear that you still awaiting for delivery for your online order processed in November 2015.
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery on an online order purchased on the 24.11.2015. We truly regret this unintentional mistake on our part in regards to providing you with meaningful feedback till this time. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as it has been prolonged.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***