MC
Michele C
1 reviews | Active since Jul 2014
29 Dec 2015, 18:09
STILL no delivery
I ordered Rugby 2015 for PC on 17 December and was told to expect delivery within 1-5 days. I then emailed as per instruction to be able to track my delivery, and received only an automated response. I have since emailed again and received no response at all. I have paid for the product already, and only ordered online because the closest CNAs to my residence (Paarl and Stellenbosch) did not have the product in stock. Christmas has come and gone, so I have a disappointed family member. When will I receive my delivery?!
Helpful (0)
Replies (1)0
Replies (1)
CNA's replyOfficial
30 Dec 2015, 10:26Hello M.Carroll,
It's with great displeasure to hear that you still awaiting for delivery for your online order.
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery on an online order purchased on the 17.12.2015. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as Christmas has passed.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It's with great displeasure to hear that you still awaiting for delivery for your online order.
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery on an online order purchased on the 17.12.2015. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as Christmas has passed.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply30 Dec 2015, 10:26
Official
Hello M.Carroll,
It's with great displeasure to hear that you still awaiting for delivery for your online order.
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery on an online order purchased on the 17.12.2015. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as Christmas has passed.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It's with great displeasure to hear that you still awaiting for delivery for your online order.
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery on an online order purchased on the 17.12.2015. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as Christmas has passed.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***