1 reviews | Active since Mar 2014
Still haven't got my refund after 20 days
So I bought on CNA online on 18th of September. There was a issue with my payment through my FNB debit card. The website said the payment failed but the money still went through when I checked several hours later. In the meanwhile I changed to my Capitec card and tried twice. The first time it failed and money still went through and the 2nd time was successful in fulfilling the purchase.
I received the refund after 10 days for the Capitec but I still haven't received the refund for the FNB. Its been more than 21 days. I had a phone call and emails saying you will refund me this amount but nothing is happening.
Thank you for taking your time and writing to us.
Kindly be advised that you have been refunded for the amount of R50.00 on the 28 Sep 2018 1:40 PM which reflected after 2 days.
Your reference number is ***/GO.
For any further enquiries do not hesitate to contact our call centre at ***, a friendly consultant will gladly assist you.
Kind regards
The Edcon Customer Experience Team
Thank you for taking your time and writing to us.
Kindly be advised that you have been refunded for the amount of R50.00 on the 28 Sep 2018 1:40 PM which reflected after 2 days.
Your reference number is ***/GO.
For any further enquiries do not hesitate to contact our call centre at ***, a friendly consultant will gladly assist you.
Kind regards
The Edcon Customer Experience Team