STICK TO YOUR WARRANTY

HI<br> I PURCHASED A Z3 BLACKBERRY VODACOM PHONE FROM CNA IN NOVEMBER LAST YEAR-ONE OF THE DAYS I STARTED GETTING AN ERROR SAYING EMERGENCY CALLS SIM NOT DETECTED,I TRIED USING ANOTHER SIM IN A NEW ONE GAVE THE SAME ERROR,I SWITCHED THE PHONE OFF AND TOOK IT WITH THE SLIP BACK TO CNA-THE LADY CONFIRMED THAT MY WARRANTY IS 1 YEAR AND THE PHONE IS ONLY 6 MONTHS OLD-SHE THEN TOLD ME TO TAKE IT TO VODA VODACOM,I TOOOK IT TO THE REPAIR CENTRE,THEY ADVISED ME AND CNA ADVISED ME ITS FREE NO CHARGES TO FIX COZ ITS STILL UNDER WARRANTY-TWO DAYS AGO A GUY CALLED ME FROM VODACOM TO SAY WE CANNOT CONSIDER YOUR WARRANTY YOU MUST PAY 2800 FOR A SIM READER COZ IT WAS PHYSICALLY DAMAGED,I WAS FUMING COZ FIRSTLY THE PHONE DOESNT EVEN ALLOW YOU TO OPEN IT THE BATTERY AND ALL DEVICES ARE BUILT IN-THAT WAS THE REASON I SWITCHED OFF AND TOOK TO THEM-I SAID WHAT ON EARTH I DIDNT DO ANYTHING TO THE PHONE OR OPEN ANYTHING-I PAYED 3800 FOR THE PHONE AND ITS STILL UNDER WARRANTY IF THEY CANNOT FIX IT FOR FREE AS PER AGREEMENT THEN THEY SHOULD GIVE ME A NEW PHONE,IT IS TOO NEW TO BE GIVING ISSUES I HARDLY EVEN USED IT ALL THIS WHILE --IF YOU DONT REPLACE MY PHONE IM TAKING THIS TO THE OMBUDSMAN ASAP