STANLEY AT CNA VAAL MALL RUDE
<p>I went to Vaal Mall on the 08th August to buy my son CASIO Calculator with 270 plus functions and the calculators were not yet priced so I asked Stanley the staff member what is the price of the calculator and he shouted at me telling me that I must check there price on the box of the calculator and I informed him that there is no price on that box. He came and checked and afterwards he told me to ask the person that is working in that department as he is not working in that department and I informed him that I dont knowwho is working in that department. Rudely he showed me the other lady and I asked him Stanley if that is the proper way of talking to the customer and he told me that he is not getting paid to do that. And it was not for the first time he did that on sunday 07th when I was ther to buy HP ink he was busy on his cellphone and I asked him where can I get HP CATRIDGE and he told me that he is not working in that department then I decided to leave store quietly to GAME. Will you kindly assist with this behavior else you will loose customers.</p>
Service is a priority at our stores and we must apologize for this lapse in service. We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. We have escalated the complaint to the C.N.A Vaal management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer, which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Service is a priority at our stores and we must apologize for this lapse in service. We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. We have escalated the complaint to the C.N.A Vaal management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer, which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.