Staff unwilling to work

I went to CNA at victory park centre at 17H45 on Wednesday the 29th August 2018 to buy and Rica telkom sim cards but the lady(Fortunate) who was helping me said their offline. which i later find out that she was lying, she did not want to help me. because i really needed the sim card i quickly went to pick to see if i can get a telkom sim card there so i can buy & rica it, only to find that pick 'n pay does not have the sim card. i then asked someone by pick 'n pay if its possible to rica a sim that i did not buy from them and they said yes its possible. I went back to CNA to buy the sim cards and went back to pick 'n pay to rica it. The guy that was helping me by pick 'n pay noticed that the other sim package was empty so i had to go back to CNA to return the other sim, that's when i found another cashier called i then explained everything and the he happily exchanged my sim card and asked if i want to rica it as well and he did everything with 2 minutes.I then asked him if they were ever offline and he answered we were offline around 11:30 -12:00.

I wasted my time and energy going up and down like a mad person wheres that could have been avoided simple only because someone is doing something she does not like and she's taking it out on the customer.

I am very dissapointed and i will never set a foot there for anything.

thank you.