1 reviews | Active since Sept 2011
Staff not helpful
yesteday me and a colleage went to the CNA at Mutuial Park to print photos from a phone. We asked the lady manning the till if we could print at the kiosk using blue tooth and she said yes. We went to the kiosk and another lady came to help us as we were strugglinh. We spent at least 20 min at the machine. We were able to pair the phone to the kiosk but sending the pictures was an issue. The lady who was helping us offered to let us use her phone. We sent the pivs to her phone but she was called away by a third staff member and told us we must came back later so she can help us. We told her that this was the only time we could spare. We continued for another 5 min trying to print the pics. A fourth staff member came to assist. We explained to the gentleman that we were trying to pirint pics using bluetooth. he turned around to the other three staff members and said: Isnt this the same problem we had yesterday with the bluetooth? And they all nodded yes.Now my issue is why is it okay for the machine to have issues for two days in a row and WHY DID THEY LET US WASTE 30 MIN OF OUR LUNCH PRINTING PICS Via BLUETOOTH KNOWING THAT THE MACHINE HAS AN ISSUE?
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Old Mutual park management to address as our valued customer is not happy that the store staff members were unable to assist as the kiosk machine was not working am and they spent 30 minutes trying. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Old Mutual park management to address as our valued customer is not happy that the store staff members were unable to assist as the kiosk machine was not working am and they spent 30 minutes trying. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,