1 reviews | Active since Jan 2013
Staff don't know they own company policy, pathetic
I bought an external hard drive a few months ago from cna online. A few days ago it stopped working, so like the cna website says any items that were purchased online and need to be exchanged or repaired, can take them to any cna store. Seeing as I live in Chatsworth, I took it to the cna in Chatsworth Centre. I spoke to 2 staff members who both don't know store policy. At first they said they don't take items from the online store., then they said they would have to contact another cna to find out what to do, after I told them I was told to bring it to any cna store. Eventually I was given a repair docket as the staff could see I was adamant about giving the item in for repairs. When I asked how long this procedure would take, Shantha tells me a month. That is terrible service, I will not wait a month or longer, that drive is probably going to sit at the Chatsworth store until someone learns what their own company policy is. That's ridiculous, a waste of time. I would expect better service from such a massive chain as Edcon. Ultimately I feel I should take my business elsewhere.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CNA Chatsworth management for actioning accordingly as the Hard drive was sent in store for repairs, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CNA Chatsworth management for actioning accordingly as the Hard drive was sent in store for repairs, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.