Simply no after sales service dont buy from them

Item: CNA
Rating: 2
Author: Adriaan R

I bought a laptop from CNA online in September, the laptop has been sent back twice for repairs as it never worked in the first place. I have now phoned and emailed for the past two months it seems like my laptop is missing and no one is taking responsibility and they are also not refunding me. Please dont buy anything from them spare yourself the pain of having to go through what i am going through, i have lost R6000 because of them and will now have to go into the bank to claim the money back on my credit card seeing that i no longer have the laptop in my possesion.

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Replies (1)

CNA's replyOfficial

06 Jan 2016, 11:10

Hello HIGHVELD100,

As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.

Please be advised that your query is submitted to our online management team for investigation and resolution purposes. Upon their findings direct feedback confirm the outcome of your query will be provided within the next 48 working hours.

Please find below reference number for this query:
***/GO

Thank you for your patience.

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

CNA's reply06 Jan 2016, 11:10

Official