Shocking Service(Lack thereof)

So like most, I pre-ordered Fifa 18 on PS4. One does this to get the game the same day as the stores would, without standing in line.

The day of delivery, CNA online/Edcon/Dawn Wing, didn't provide me with any communication. Not an sms, email or even a phone call to advise me on what is happening. Needless to say, I had to call them to find out that the deliver would be delayed. And here I thought they pride themselves on customer service/satisfaction. If I hadn't called them, I wouldn't have had any feedback and left in the dark. I eventually spent over R120 airtime trying to get hold of them as I was constantly put on hold and then the agent's would just drop the call.

On the Saturday, I called to have the order cancelled, as I went to physically buy it at Makro. The cancellation was confirmed by Zinhle Dlamini, with the reference number ********** 0763/GO. On the Monday, the now cancelled order was delivered. THAT IS WHAT I WANTED TO AVOID!!! I didn't want the order to be delivered, as I wanted it cancelled and refunded. I now had to call in again to get the return requested as the site is down.

I had then given them specific instructions to call me at 4pm to arrange a collection. This didn't happen. They sent Dawn Wing collect on Tuesday, without any communication, luckily someone was home.

3 days later, it's Friday and I have still had zero communication to acknowledge that the return has been accepted/processed or whatever. I am highly frustrated, irate and upset. Short of swearing at you guys in the post and via the phone, if I have to call again, I want my refund processed immediately.

I was not my fault that the delivery was delayed and the product was returned still sealed. I don't want to wait for the normal return process, as I had confirmed cancellation before the courier even had the order. I know this, as I had called Dawn Wing as they advised that they didn't have the order.

What is the point of pre-ordering, if you can deliver stock to the CNA store in N1 City mall but not to me personally. I live 10 minutes from N1 City mall, so you can't say that you didn't have store. I only pre-ordered from CNA as Loot was out of stock on that day but have since restocked and I found out that Makro match CNA's price.

Bottom line is, I WANT MY REFUND PROCESS IMMEDIATELY(As in I want to see an email confirming this during this weekend).