rP
ruth P
1 reviews | Active since Dec 2013
07 Sept 2015, 11:42
Shocking Service
Saturday 05/09/2015 myself and my daughter went to CNA St Georges Mall this has been my 4th visit to the store but by far the worst <br> The manager (Mirenda) has no way of speaking to customers we had to keep asking for assistance yet Mirenda was having a hearty conversation with her bf because he was'nt buying anything yet she could give him her undivided attention despite there only being 2 assistants including herself when I asked for assistance she shouted at me saying \can you wait"<br> When I said this behaviour is unacceptable she said she did nothing wrong and that I am wrong me the customer I am shocked at the appaulling disgusting customer service from CNA St Georges Mall """
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CNA's replyOfficial
10 Sept 2015, 14:40Hello Ruthpatandin,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for bringing this matter to our attention, we do apologise for the unsatisfactory service received, as we always want you to have a wonderful shopping experience when shopping in our stores.
As a result, we have therefore logged and forwarded the concerns you have raised with us, and can assure you that your concerns will be forwarded to the Regional manager to address accordingly.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for bringing this matter to our attention, we do apologise for the unsatisfactory service received, as we always want you to have a wonderful shopping experience when shopping in our stores.
As a result, we have therefore logged and forwarded the concerns you have raised with us, and can assure you that your concerns will be forwarded to the Regional manager to address accordingly.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***
Best regards,
CNA's reply10 Sept 2015, 14:40
Official
Hello Ruthpatandin,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for bringing this matter to our attention, we do apologise for the unsatisfactory service received, as we always want you to have a wonderful shopping experience when shopping in our stores.
As a result, we have therefore logged and forwarded the concerns you have raised with us, and can assure you that your concerns will be forwarded to the Regional manager to address accordingly.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for bringing this matter to our attention, we do apologise for the unsatisfactory service received, as we always want you to have a wonderful shopping experience when shopping in our stores.
As a result, we have therefore logged and forwarded the concerns you have raised with us, and can assure you that your concerns will be forwarded to the Regional manager to address accordingly.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***
Best regards,