Shocked

CNA Brooklyn Mall will really shock you. So I took my phone in for repairs last month December 2019. So when I went back to ask when am I getting my phone. I'm being told that my phone got lost in the courier and I was given the drives number and email address to contact him. It's really sad that it's now my business to play investigator regarding a phone I left in the hands of CNA. Now I need to search for my phone and where do I start since it's my Job. I just feel CNA Brooklyn Mall staff are very ******** and also they don't take there customers serious. I want my phone !!!