SENDING ME FROM PILLOR TO POST

I bought a blackberry Z10 on the 29/03/2014 it started giving me proplems during december 2014 the i took it back to CNA kolonade because it was stiill under warranty on december 2014 then they never gave me feedback only on the 14/02/15 when i went in store <br> i found the phone lying there not fixed ,they suggested i should take it myself to hatfielt for repairs <br> as i walked out they called me back and took it back saying the will take it to a different provider(BRIGHT POINT Repairs) from that time i have went instore two weeks back only to find the phone is still there ,they told me courier company did not come to collect.the she sent it with other courier same day ,the yesterday on the 16 march they told me is still early to get feedbak<br> <br>