SS
Sameera S
1 reviews | Active since Jun 2014
20 Apr 2015, 11:14
SECOND COMPLAINT NO RESPONSE
HI<br> AS PER MY PREV COMPLAINT WHEN I HAD GONE TO CNA AND TO VODACOM THEY ADVISED THAT UNDER WARRANTY THEY WILL PAY TO FIX IT I DON'T HAVE TO PAY ANYTHING,BUT WHEN THEY CALLED THEY STILL HAVE THE AUDACITY TO TELL ME THAT ITS PHYSICAL DAMAGE I MUST PAY 2800,HOW ON EARTH WOULD I DAMAGE A PHONE THAT CANT EVEN OPEN,I WANT THIS RESOLVED ASAP OR ELSE TOMORROW IM TAKING THIS TO THE OMBUDSMAN!!!I HAVEN'T RECEIVED ANY CALLS TODAY<br>
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CNA's replyOfficial
20 Apr 2015, 16:22Hello smeera90,
Thank you for taking the time and addressing your service experience with us. We contacted on *** and *** respectively and there was no response as both numbers were not available on the network. Kindly note that there was a response on 14 April 2014 and Terms & Conditions were explained further. We advise you to request a technical report from Vodacom and if physical damage the warranty does not cover that. Once more the store will act as the facilitation point only.
The reference number previously provided to you is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We contacted on *** and *** respectively and there was no response as both numbers were not available on the network. Kindly note that there was a response on 14 April 2014 and Terms & Conditions were explained further. We advise you to request a technical report from Vodacom and if physical damage the warranty does not cover that. Once more the store will act as the facilitation point only.
The reference number previously provided to you is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
CNA's reply20 Apr 2015, 16:22
Official
Hello smeera90,
Thank you for taking the time and addressing your service experience with us. We contacted on *** and *** respectively and there was no response as both numbers were not available on the network. Kindly note that there was a response on 14 April 2014 and Terms & Conditions were explained further. We advise you to request a technical report from Vodacom and if physical damage the warranty does not cover that. Once more the store will act as the facilitation point only.
The reference number previously provided to you is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We contacted on *** and *** respectively and there was no response as both numbers were not available on the network. Kindly note that there was a response on 14 April 2014 and Terms & Conditions were explained further. We advise you to request a technical report from Vodacom and if physical damage the warranty does not cover that. Once more the store will act as the facilitation point only.
The reference number previously provided to you is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,