1 reviews | Active since Jul 2011
SCHOOL EDUCATIONAL BOOK
I VISITED THE CNA IN OBERHOLZER ON 26 APRIL 2015. LOOKING FOR EDUCATIONAL BOOKS (X-FACTOR AND ANSWER BOOKS FOR MATHS FOR GRADE 8).<br> <br> MY DAUGHTER NEED THEM. THEY TOLD HER AT SCHOOL TO BUY FROM CNA. FIRST THE LADY AT THE COUNTER WAS VERY FRIENDLY BUT THEN SHE EXPLAINED TO ME THAT THE SUPERVISOR LADY (SUZAN) IS THE ONE WHO MUST HELP ME. THE REASON BEING THAT THEY DID NOT HAVE THE BOOKS I AM LOOKING FOR AND I REQUESTED HER TO ORDER THEM.<br> FIRST SHE WAS STANDING LAUGHING AND CHATTING WITH A FRIEND AT THE DOOR WHILE THE LADY BEHIND THE TILL CALLED HER TWICE. THEN I ASKED HER IF IT IS POSSIBLE TO ASSIST.<br> <br> SHE WAS JUST PLAIN RUDE IN SAYING THAT SHE CANNOT ORDER THE BOOKS BECAUSE IT IS NOT ON THE RACK. - I THINK SHE WAS RUDE BECAUSE I CALLED HER FROM HER CONVERSATION WITH HER FRIEND. AFTER ALL SHE WAS SUPPOSE TO WORK NOT CHAT<br> <br> THIS IS RIDICULOUS!!! IT IS GOODS PROVIDED BY CNA WHY CANT IT BE ORDERED?????<br> PLEASE ASSIST ME IN ORDER TO RECEIVE THESE BOOKS
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. . Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter and feedback will be provided.
You can contact our Fashion Hotline team on ***and they will assist to locate the books you need.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Best regards,
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. . Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter and feedback will be provided.
You can contact our Fashion Hotline team on ***and they will assist to locate the books you need.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Best regards,