WG
Wilmare G

1 reviews | Active since Mar 2015

20 Mar 2015, 14:01

Sales consultant`s offensive behaviour

I went to CNA Summerstrand yesterday afternoon after work (19/03/2015 after 5pm, to buy a birthday present for a 3 year old boy.<br> There was a male man (not sure if he is a sales consultant/ security guy,) following me around while i was busy deciding which books i wanted to buy. Last week when i visited the shop to also buy a present he also followed me around for at least 5-10 minutes. He didn`t ask if he could assist me (like sales assistance usually do), but rather made me feel as if he suspected i was going to ***** something.<br> He made me extremely uncomfortable and when i looked at him he asked me to close my handbag (which was by the way already closed). This type of behaviour is very offensive. I am a professional person and nobody has ever treated me, especially without any grounds, this bad. <br> I live close by so I often visit the store to buy stationary or gifts for birthday parties my children attends.<br> I was so upset when i got in my car, that I decided i will never go back to this shop ever again.<br> I think this store should rather invest in security cameras or more discreet security guards, then following around clients.<br>

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Replies (1)
CNA
CNA's reply25 Mar 2015, 12:35
Official
Hello Wilmare 2,

Thank you for informing us about the treatment you encountered from one of our staff members at CNA summer strand. We would like to apologise in that regard, for we pride ourselves with giving our customer a great shopping experience. We have escalated the matter in a form of a complaint, to the store manager of the store. the reference number is : ***/GO, you can quote the reference number at anytime you wish to follow up on the matter.

Thank you for being a valued customer

Warm Regards
CNA Online Team