1 reviews | Active since Mar 2015
Rude shop assistant
As I was doing my Christmas shopping today (and spending a considerable amount of money in one of your stores) I was made to feel like a ******** by one of your shop assistants who made a comotion when I removed a memory stick from an open display cabinet. I was browsing the memory sticks in the display cabinet, which had no lock on (there is a large hole where the lock used to be) when she came from behind and slammed the glas door shut saying that customers are not allowed to take those products without assistance. This was funny because there was no assistant in sight to ask for assistance in the first place. \You may not touch this"she said loudly while several customers were looking on. This was very humiliating. I ended up buying the product"
Kindly note we tried contacting you telephonically at about 09:48 but we could not reach you. (unable to leave a voice message).
Thank you for notifying us of you shopping experience at our C.N.A Menlyn Mall Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any embarrassment and frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures with staff.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 09:48 but we could not reach you. (unable to leave a voice message).
Thank you for notifying us of you shopping experience at our C.N.A Menlyn Mall Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any embarrassment and frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures with staff.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***