1 reviews | Active since Mar 2009
Rude manager
<p>I wanted to exchange an envelope so I asked the manager and she pointed me to the busy cellular cashiers when the regular cashiers where empty. I waited in a queue and was told that I must goto the back even when there was only 1 lady in front of me. I won't be shopping there again.</p>
Thank you for highlighting the flaw during your recent visit to our CNA Waterfall Mall store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our CNA Waterfall Mall store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***