1 reviews | Active since May 2016
Rude and arrogant staff
<p>Sunday we went to key west cna to develop photos. </p> <p>While m mother was in the que to pay we asked the cashier John to please assist us with your code as we are busy paying and would like to sperd up the proses. </p> <p>He very rudely and with quite a bad attitude told m father no go pay first. </p> <p>Him and his fellow colleague a lady assisting my mother eith the payment stood there grinning at us while they then proceeded to take their time in assisting us</p>
Service is a priority at our stores and we must apologize for this lapse in service. We do apologise for the delay in response, as our site was down. We have escalated the complaint to the C.N.A . Key West mall management to address as our valued customer is not happy that the store staff members were slow and unproffeasional when assisting our valued customers , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Service is a priority at our stores and we must apologize for this lapse in service. We do apologise for the delay in response, as our site was down. We have escalated the complaint to the C.N.A . Key West mall management to address as our valued customer is not happy that the store staff members were slow and unproffeasional when assisting our valued customers , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.