1 reviews | Active since Jul 2014
****** my Money
<p>I went to buy books worth R805.40 at CNA Mall Of Africa yesterday 15-01-2017 around 7pm. I paid using my RCS Card and after paying, i immediately received an SMS notification from RCS confirming my purchase of R805.40, The first EFT Voucher/Slip came out from CNA's Till but the Slip that shows the stock I bought together with the 2nd EFT Voucher that would be retained by the store did not come out. They said they were not going to give me the stock since the 2 slips did not come out. I showed them the SMS notification from RCS and the First EFT Voucher/Slip that came out both confirming that the transaction is Paid Successfully, they still denied it and said it didn't go through. I asked them to call RCS and RCS also confirmed that the transaction went through Successfully, but that stubborn Rude lady who called herself the store manager and whose name is MARTINA or MARTIWA refused to give my the books and said she will call the police and security guards should I take those books. I asked them to give me my money back but she still refused and said the transaction did not go through. My Rights as a human Being were violated and I was treated like a ******** at CNA Mall of Africa. Worse part is that I live about 30km's away from this Mall, I have to waste my own Airtime and Petrol trying to recover the Money they stole from my RCS Card. I want it back!! Becareful of the CNA MALL OF AFRICA Branch, THEY WILL **** YOUR CARDS CLEARLY.</p>
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically with one of our consultants earlier today, we will liaise directly with the store management team to assist further in this matter and feedback will be provided.
Your reference number is ***/GO .
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically with one of our consultants earlier today, we will liaise directly with the store management team to assist further in this matter and feedback will be provided.
Your reference number is ***/GO .
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
