Returns

<p>I bought a Samsung J7 at CNA Canal Walk on 24 May 2017. the phone gave me a problem with the touch screen not responding after 3 days of purchase. I went into the store on 31 May 2017. I got told that the 7 day OBF time has elapsed on 30 May 2027. I spoke to Collete who is the Admin Manager at the store and she was unhelpful and advised that the 7 days is over, which i dont understand and was not explained to me throughly by the person selling the phone to me. She then spoke to Herman the Regional manager who was not helpful as well. The made speak to call centre agents, who dont have any power in authorising anything except follow the script in front of them. I was not assisted effiently and properly because of being a black lady, from the onset Collete came with an attitude and was very rude. I have never seen such unproffessional behaviour from management. Basic maths 31 - 24 = 7, so I do not understnd the way this store calculated this OBF thing. I am very upset, I walked out of the store, left the phone and documents at Colletes desk.</p>