Refusing to remove the extra charges on my account

I bought a Hard Drive online and but it went through twice on 2 Dec. I called them on the 4th and spoke to one of the online managers and he then informed me that it would be removed. I received my statement and saw that I am paying for 2 Hard Drives. On 17 Dec. I called at 9 and they put me through to the online Manager, Niguel, who told me he will sort it out and call me at 12. I then called him at 2 and he forgot about it and said he will call me at 3. I then called him after 4 and he was not available anymore.<br> <br> I then called the complaints department twice and both calls were put on hold and dropped after about 20 mins.<br> <br> I called Niguel the next day at 08:45 and he informed me that he had meetings to attend and that He will ask someone else to call me in 15 mins.<br> <br> At 11 I went to the CNA in claremont and the Assistant Manager tried contacting Niguel and could n't reach him and informed me that she will call me but she never did.<br> <br> I then went to Edgars Blue Route 28 Dec 2015 and the put me on the line with the headoffice and I spoke to a lady, Prunell, and she said someone will call me in 48 hours but no-one did. So how many others don't they do this to. Really Disappointed!!!