Refusing Mastercard
<p>Hi, Im just from the Meyerton branch and a lady by the name Rwfilwe refuses to take a Mastercard Gift Card (NOT an Edgars gift card) as payment on my account. The Edcon Group Policy states that all Master and Visa cards are accepted as a payment method. </p>
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Replies (2)
CNA's replyOfficial
10 Apr 2017, 11:46We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Jet Meyerton management to address as our valued customer is not happy that they did not take your gift card for paying your account. Kindly be advised that as per Edcon policies our customers may not pay the account using any Gift card. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
CNA's reply10 Apr 2017, 11:46
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Jet Meyerton management to address as our valued customer is not happy that they did not take your gift card for paying your account. Kindly be advised that as per Edcon policies our customers may not pay the account using any Gift card. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
CNA's replyOfficial
10 Apr 2017, 11:47We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Jet Meyerton management to address as our valued customer is not happy that they did not take your gift card for paying your account. Kindly be advised that as per Edcon policies our customers may not pay the account using any Gift card. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
CNA's reply10 Apr 2017, 11:47
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Jet Meyerton management to address as our valued customer is not happy that they did not take your gift card for paying your account. Kindly be advised that as per Edcon policies our customers may not pay the account using any Gift card. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,