1 reviews | Active since Feb 2012
Refuse refund
My husband bought printer ink from CNA in Komatipoort and was given the wrong product because they did not have the exact printer refill but infoemed him that that would work only will not last as long as the correct ink refill. I ask him to return it because it won't be cost effective. I bought the correct ink from another dealer in Malelane . When we return the items to CNA they refuse a cash refund claiming it is against policies they can only offer a gift card. I do not have money to waist on products I'm not using. Not only did I pay almost half of what CNA charged for the same product at the other dealer, they now force me to spent my money in their shop by issuing a gift card.
We have escalated the complaint to the C.N.A Komatipoort management to address with regards to the voucher concern as you would like a cash refund for the incorrect printer ink that you returned in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the C.N.A Komatipoort management to address with regards to the voucher concern as you would like a cash refund for the incorrect printer ink that you returned in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the C.N.A Komatipoort management to address with regards to the voucher concern as you would like a cash refund for the incorrect printer ink that you returned in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the C.N.A Komatipoort management to address with regards to the voucher concern as you would like a cash refund for the incorrect printer ink that you returned in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the C.N.A Komatipoort management to address with regards to the voucher concern as you would like a cash refund for the incorrect printer ink that you returned in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the C.N.A Komatipoort management to address with regards to the voucher concern as you would like a cash refund for the incorrect printer ink that you returned in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,