AG
Avinash G
1 reviews | Active since Feb 2014
07 Dec 2017, 11:43
Refund not processed
I have logged a query for the problem below and to request a refund and no yet received any responses to process the refund: Please process the refund ASAP today
I have ordered Halo Wars 2 Ultimate Edition online in September 2017. The item was released worldwide and South Africa in February 2017. CNA website still shows it as Pre-Order for February 2018. I have tried to explain this to call centre agents on two occasions and am still awaiting feedback from CNA online. This is really poor service from CNA. Firstly for incorrect advertising and secondly for providing no feedback. Furthermore the title of the item says Halo Wars 2, and the picture shows Halo Wars 2 Ultimate Edition. So I'm not even sure exactly what I paid for. I would like a full refund. Please process asap today.
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Replies (2)
CNA's replyOfficial
09 Dec 2017, 09:52Thank you for making contact with us .The game was indeed launched in February. Error was rectified on the site. We apologies for the inconvenience caused to you.We will notify our online team to process the refund and to contact you .
***/GO
Kind regards
The Edcon Customer Experience
Best regards,
CNA's reply09 Dec 2017, 09:52
Official
Thank you for making contact with us .The game was indeed launched in February. Error was rectified on the site. We apologies for the inconvenience caused to you.We will notify our online team to process the refund and to contact you .
***/GO
Kind regards
The Edcon Customer Experience
Best regards,
AG
Avinash G's updateReviewer Update
11 Dec 2017, 18:42Hi, I still have not yet been refunded. Please confirm when this will be done.
AG
Avinash G's update11 Dec 2017, 18:42
Reviewer Update
Hi, I still have not yet been refunded. Please confirm when this will be done.