Received incorrect items of online order
I placed an order on CNA website monday night and received my order yesterday afternoon. On opening itI could see it was not what I ordered. I ordered products listed on the website, with picture of thr product but it wasn't what I received. I ordered a Kenton Laptop Slong Bag Black priced R59.90 but received a mouse pad. I ordered 2x Verbatim 700MB Blank CD-R (52x) - 50 pack spindle priced at R30.00but only received x2 5pack blank CD's. Also ordered x2 Verbatim DatalifePlus photo printable advanced AZO+ 4.7GB DVD+R (16x) - 10 pack jewelbox priced at R23.90 but only received x2 single blank DVD's. Ordered x2 Scripto Retro Retractable ballpoint pen- Red ink medium (Tub of 50) priced at R6.00 but only received x2 red pens. Same with x2 x2 Scripto Retro Retractable ballpoint pen- Black ink medium (Tub of 50) priced at R6.00 but only received x2 black pens. I did though receive the correct Whizzy double 2.1 amp3pin USB wall charger. <br> The products on the website and my invoice are exactly the same with the prices mentioned above, but its not what I received. How can any store online list products and prices with a picture of how it looks but not send what you ordered and payed for?
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We contacted you for further assistance and there was no response.
Please note we have forwarded the query to CNA online manager to assist further and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably. Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We contacted you for further assistance and there was no response.
Please note we have forwarded the query to CNA online manager to assist further and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably. Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***