Read up on policies, procedures and south africa's acts.

I bought a cellphone at your Mitchell's Plain, Promenade mall branch,on the 28th November, I asked my husband to take in the phone yesterday as its on his name and faulty, restarting and switching off immediately. The lady assisting him took the phone and booked it in, I expected her to offer him a refund or option to purchase another phone, as per the Consumer Protection Act we have 6 months for the option of exchanging or refunding and neither was offered, this tells me these ladies don't know their policies, I tried calling from this morning on the 2 telephones provided via Google for this store, I've called since this morning and its now 14:53 and still no one picks up the phone, totally unacceptable, I've called your 0800 number and informed them of this and logged my complaint, I hope when going there tonight I won't have problems.