purchase stuff no expected delivery date

Item: CNA
Rating: 2
Author: omesh R

Hi i have ordered the following items on the 2 december 2015 and today is the 10 december 2015. I am very unhappy at your online service normally i go to the store and buy but because you'll had a online special for the xbox one with games i decided to buy it, but since the 2 december 2015 my order has been stuck on pick. Both items were in stock when i put the order thru and i was easily in the first 100 to buy and pay for the product. Your delivery time says 2 to 5 days. Tried your call centre yesterday i could not hold the line long enough to get feed back from the person who was finding out from someone else. If the items are not going to be dispatched today i with like to get a refund because there is no arrival time stated. The order #***

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Replies (1)

CNA's replyOfficial

11 Dec 2015, 14:24

Hello oramroop,

Please accept our sincere apologies for the lapse in service experienced.

We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order or conducting a refund .

Please find below reference number for this query:
***/GO

Thank you for your patience.

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: 0800 203

Best regards,

CNA's reply11 Dec 2015, 14:24

Official

Best regards,

purchase stuff no expected delivery date

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