PUBLIC WARNING - Do not order online! PATHETIC customer service!

I just want an answer! But the pathetic uneducated customer service can't even give me that! Just tell me when my order will be delivered!! I asked the question 2 days ago, and the pathetic response was: "Your order is still being packed". I rep**** asking for them to just tell me when it will be delivered, as the 2 - 5 working day period is TOMORROW! and my order has not been dispatched. The response was: "I don't know when you order will be delivered"!! Just like that! How pathetic! So now?? I asked for the department managers details, which I am sure I won't receive as the whoever responded to me did not even bother to include their name or number on the mail. So I still don't know when my order will be delivered. ONE SIMPLE QUESTION they refuse to answer??????? If they do not have stock, at least they should tell me then I can get it elsewhere - but to simply reply with: "We don't know when your order will be delivered without ANY explanation is not acceptable! It sure says a lot about how CNA feels about their customers!!