Ps4 bundle no games delivered

<p>Bought a ps4 bundle on black Friday (Nov 2016), got the ps4 but none of the games. I have phoned (Manager Lucky), emailed, Facebooked, spoken to instore manager at canal walk Robert and Twittered. Nothing has helped and it has almost between 2 months since my purchase.</p> <p> </p> <p>The value of games depreciate very quickly and I also lost the opportunity to play many of the games as the holiday season has pass, thus CNA has wasted a lot of my money and time.</p> <p> </p> <p>Below is a long Twitter thread between me and CNA with them promising me the games will be dispatched countless times and never delivering:</p> <p> </p> <p>"I ordered a PS4 bundle online, i received the PS4 30/11/2016 without any of the 6 games that should have been in the bundle. Logged a complaint via email and after a long struggle over the phone. Still havent received any feedback and when I called again yesterday no-one could assist me and I only got empty call back promises.</p> <p> <br /> <br />Order # ********** 95<br /> <br />8 Dec 2016<br /> <br />Hi there. We are truly sorry for the mishap but please note that an email was sent to the fulfillment store to have the games dispatched.<br /> <br />8 Dec 2016<br /> <br />Thank you. Can you give me an eta on when i will receive the games or otherwise confirm via email to ********** when and how this issue will be resolved<br /> <br />8 Dec 2016<br /> <br />Hi Wessel. We will check on this for you and follow up with you as soon as possible.<br /> <br />9 Dec 2016<br /> <br />Still waiting for feedback...<br /> <br />11 Dec 2016<br /> <br />Hi there Wessel. We apologize for the delayed response. We have sent the request to have the games dispatched so you will receive it within this week. The couriers will be in contact with you upon delivery.<br /> <br />12 Dec 2016<br /> <br />Thank you for the feedback. Is there a tracking number for this delivery so i can track its progress.<br /> <br />12 Dec 2016<br /> <br />Hi there Wessel. We have not been given a tracking number as yet.<br /> <br />12 Dec 2016<br /> <br />No tracking number yet? You promised delivery this week : " ...you will receive it within this week." I truly hope this wasnt yet another empty promise.<br /> <br />14 Dec 2016<br /> <br />Hi Wessel, we have not received anything as yet, we will escalate this with our team and follow up with you ASAP. We apologize for every inconvenience.<br /> <br />15 Dec 2016<br /> <br />This matter has been "escalated" for the n'th time without any results. Please deliver the games within this week, otherwise refund me the R2000 as i payed R5999 for the Ps4 slim 500gb which you are currently selling for R3999.<br /> <br />15 Dec 2016<br /> <br />Hi Wessel. We apologize for the delayed response. According to our system and the couriers the package was delivered.<br /> <br />19 Dec 2016<br /> <br />This is just getting more and more ridiculous. When does ur system say it was delivered? Where this the tracking information for the delivery? Who signed for the delivery. I still havent received anything.<br /> <br />19 Dec 2016<br /> <br />Hi there Wessel. We apologize sincerely for the incorrect message yesterday. We have sent the request to have the games dispatched so you will receive it within this week. The couriers will be in contact with you upon delivery. Once again we apologize for the inconvenience caused and the incorrect information given to you.<br /> <br />20 Dec 2016<br /> <br />Once again I have been **** to by CNA. Yet another week has gone by and xmas is this weekend and no sign of the games. I spoke to a online manager Lucky Teusday who also promised to give me feedback, still nothing. What must I do to get my games? Post this wonderful service all over social media? Sue CNA? Have the bank reverse the payment?<br /> <br />22 Dec 2016<br /> <br />Good day Wessel, we apologize for the delayed feedback. We would like to apologize for the inconvenience caused. We try our utmost to provide a good customer service and ensure that you have a great online experience. We will dispatch your order at the soonest possible time and will feedback on the progress of the order.<br /> <br />28 Dec 2016<br /> <br />Just saying you will do something without any time frame means nothing. Its been more than a month now. Countless times i have been told i would receive it within a week.<br /> <br />28 Dec 2016<br /> <br />Good day Wessel, we apologise for the delayed feedback, we have flagged your order number for urgent assistance and feedback and we will follow up as soon as our team gets back to us. We apologise for all the inconvenience this has caused.<br /> <br />Jan 5<br /> <br />Good day, we apologize for the delayed feedback. Our team has notified us that you were contacted and informed that we did notify the fulfillment store to please dispatch the 6 games that were supposed to be delivered with the console. We apologize for the inconvenience caused.<br /> <br />Jan 9<br /> <br />Thank you hopefully I receive these games soon, already missed the deadline for xmas, my bday and my whole holiday.<br /> <br />Jan 9<br /> <br />We are so so sorry about this Wessel, we hope that the games reach you soonest and you can finally enjoy your purchase. We have noted this with our team just to keep things moving and ensure you receive your order as soon as possible. We apologize for all the inconvenience this has caused you Wessel and we hope you have an awesome day further.<br /> <br />Jan 10<br /> <br />Thank you. Can you please provide the tracking information/number for this delivery ASAP. Kind Regards<br /> <br />Jan 10<br /> <br />We have requested this information from our team Wessel. We will follow up as soon as possible.<br /> <br />Jan 10<br /> <br />Good day Wessel. Please accept our sincere apology for the delay. We have notified the fulfillment store to dispatch the games. For more info please contact CNA Menlyn on ********** with regards to the 6 games.<br /> <br />Jan 12<br /> <br />I honestly don't understand, this is the 5th time I have been told the games would be "dispatched", yet each week no games then next week you just apologies and tell me the games will be dispatched and so it continues? Please give me an exact time/date I will be receiving my games, this is truly unacceptable service delivery and support.<br /> <br />Jan 12<br /> <br />Good day Wessel. We understand your frustrations and we have requested a time and date from our team when the games will be dispatched. We will follow up with you as soon as we receive these details from them. We apologize for all the inconvenience caused and for the time of yours this has wasted.<br /> <br />Jan 13<br /> <br />Good day, our team has let us know that they are still investigating on what went wrong and as soon as we have positive feedback we will let you know as we have escalated this issue. We apologize for all the inconvenience caused to you throughout this process."<br /> <br /> </p>